Circle E Candles - Help - Shipping Information

Shipping Costs & Times

Delivery Location	Purchase Amount $0 - $100.00	Purchase Amount Over $100.00
Mexico and Canada	$85	$85
Contiguous 48 states	$15.95	FREE
Armed Forces Americas (AA) Armed Forces Outside Americas (AE) Alaska Armed Forces Pacific (AP) Guam Hawaii Puerto Rico	$85.00	$75.00
International Orders	Please call (866) 990-4478 for shipping rates

Sorry, we cannot ship to P.O. Box addresses (UPS will not ship to a P.O. Box)

All orders are processed within one to two business days. We process orders that are placed on the weekends and on holidays on the following business day. During the holiday season, processing may take up to four business days.

We use standard UPS shipping to deliver your products, therefore we cannot ship to P.O. boxes. After the order has been processed, packaged and shipped from our warehouse, it can take anywhere from one to six business days before you will receive it. However, incomplete or incorrect addresses may result in longer delivery times and possible charges for redelivery. Please see the UPS map below to determine how long your order will take to be shipped from Fredericksburg, Texas to your continental U.S. location:

Time estimates excludes military addresses (APO/FPO), which are shipped via US mail.

To ship outside of the United States please call (866) 990-4478, Monday through Friday 8:00 a.m. - 5:00 p.m. CST to place your order.

If you believe there is a problem with your order or you simply still have questions, please call (866) 990-4478, Monday through Friday 8:00 a.m. - 5:00 p.m. CST. Be sure to have your order confirmation number and the name under which the order was placed available.

Shipping Information Frequently Asked Questions

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: When will I receive my order?; Your candles will leave our distribution center in Fredericksburg, Texas within two business days after you place your order. Based on where you are in the United States, shipping can take anywhere from three to eight business days.
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: What do you mean when you say 'business day'?; Business days are Monday through Friday and do not include holidays.
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: I placed my order during the weekend. When will you process my order?; We process orders that are placed on the weekends on the following Monday. If you place an order on a holiday, we process the order on the following business day.
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: How do you ship your candles?; All our candles are shipped by standard shipping in the continental United States. At this time, we do not offer any other shipping options.
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: Where can I ship my order?; We ship to the continental U.S. and it's territories. To ship outside of the United States please call (866) 990-4478, Monday through Friday 8:00 a.m. - 5:00 p.m. CST to place your order.
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: Do you ship to P.O. Boxes?; Sorry, we can not ship to a P.O. Box Address (UPS will not ship to a P.O. Box).
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: Do you ship to military addresses (APO/FPO)?; Yes. However, packages sent to APO and FPO addresses can not be shipped via UPS. We must send them instead using the U.S. Postal Service. So, shipping time estimates exclude APO and FPO Boxes. We ship items within 1-2 business days, however expect extreme delivery delays of 5-8 weeks.
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: Can I change the shipping address once an order is placed?; If you act fast! We try to process orders as quickly as possible, so if there is a change, please quickly contact us at (866) 990-4478, 8:00 a.m. - 5:00 p.m. Monday - Friday (CST).
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: What if I receive a damaged candle?; Please call us immediately at (866) 990-4478, 8:00 a.m. - 5:00 p.m. Monday - Friday (CST) and we will assist you.
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: What if I want to return a candle?; Please see our Return Policy for specifics on returns.
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: Whom can I contact if I have a question?; If you have a specific question about your order, please call us at (866) 990-4478, 8:00 a.m. - 5:00 p.m. Monday - Friday (CST).
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